Heindel Support Portal

Heindel Support Portal Tickets (Zammad) + Remote Support (RustDesk)

Tip: copy the one-liners exactly as shown

Open a Support Ticket

For questions, issues, or requests, please use our ticket system. This helps us track updates and respond faster.

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What to include Please add a short description, screenshots (if possible), and the device type (Windows/macOS/Linux).

Urgent issues Create a ticket and include "URGENT" in the subject. We will triage based on impact.

Access requests If remote access is needed, use the RustDesk installation section on the right and then send us your RustDesk ID in the ticket.

Link: https://zammad.heindel.group/

RustDesk Remote Support

Copy the command for your system. It downloads RustDesk from GitHub Releases, installs it, and applies the exported configuration.

One-liners

Exported Configuration This is applied via --config during install / first run.

Config string

=0nI9kVQQdDS19mWZFXer02QMtGdqVjRXt0YSNWWhxWaEFXR0YkZ1FERiJzTLBnI6ISeltmIsICc19mcn5CblRmbpVGav8iOzBHd0hmI6ISawFmIsICc19mcn5CblRmbpVGaiojI5FGblJnIsICc19mcn5CblRmbpVGaiojI0N3boJye

Note: Treat this string as sensitive (don't post publicly).

Windows (PowerShell — run as Administrator) Paste into PowerShell. Installs silently and applies config.

PowerShell one-liner

$u="https://github.com/rustdesk/rustdesk/releases/download/1.2.3/rustdesk-1.2.3-x86_64.msi";$p="$env:TEMP\rustdesk.msi";Invoke-WebRequest $u -OutFile $p;Start-Process msiexec -ArgumentList "/i `"$p`" /qn INSTALLDESKTOPSHORTCUT=0" -Wait;& "$Env:ProgramFiles\RustDesk\rustdesk.exe" --config "=0nI9kVQQdDS19mWZFXer02QMtGdqVjRXt0YSNWWhxWaEFXR0YkZ1FERiJzTLBnI6ISeltmIsICc19mcn5CblRmbpVGav8iOzBHd0hmI6ISawFmIsICc19mcn5CblRmbpVGaiojI5FGblJnIsICc19mcn5CblRmbpVGaiojI0N3boJye"

If PowerShell blocks downloads, ensure it's allowed by your security policy.

macOS (Terminal) Installs the app to /Applications and applies config.

macOS one-liner

curl -L -o /tmp/rustdesk.dmg https://github.com/rustdesk/rustdesk/releases/download/1.2.3/rustdesk-1.2.3.dmg && hdiutil attach /tmp/rustdesk.dmg -nobrowse && cp -R /Volumes/RustDesk/RustDesk.app /Applications && hdiutil detach /Volumes/RustDesk && /Applications/RustDesk.app/Contents/MacOS/RustDesk --config "=0nI9kVQQdDS19mWZFXer02QMtGdqVjRXt0YSNWWhxWaEFXR0YkZ1FERiJzTLBnI6ISeltmIsICc19mcn5CblRmbpVGav8iOzBHd0hmI6ISawFmIsICc19mcn5CblRmbpVGaiojI5FGblJnIsICc19mcn5CblRmbpVGaiojI0N3boJye"

macOS will still require Accessibility / Screen Recording permissions for remote control.

Linux (AppImage) Downloads an AppImage and runs it with the config applied.

Linux one-liner

curl -L -o /tmp/rustdesk.AppImage https://github.com/rustdesk/rustdesk/releases/download/1.2.3/rustdesk-1.2.3-x86_64.AppImage && chmod +x /tmp/rustdesk.AppImage && /tmp/rustdesk.AppImage --config "=0nI9kVQQdDS19mWZFXer02QMtGdqVjRXt0YSNWWhxWaEFXR0YkZ1FERiJzTLBnI6ISeltmIsICc19mcn5CblRmbpVGav8iOzBHd0hmI6ISawFmIsICc19mcn5CblRmbpVGaiojI5FGblJnIsICc19mcn5CblRmbpVGaiojI0N3boJye" &

If your distro blocks AppImages, use your package manager or a .deb/.rpm method instead.

You can pin a different version by replacing 1.2.3 in the URLs.